Terms of service
TERMS OF SERVICE
Last updated:
These Terms apply when you use our website or buy products from POSIE.
POSIE is operated by POSIE LTD, a company registered in England and Wales under company number 17033960
Registered office:
71-75 Shelton Street,
Covent Garden,
London,
United Kingdom,
WC2H 9JQ
Email:
contact@weareposie.store
By using our website or placing an order, you agree to these Terms, together with our Privacy Policy and Refund Policy.
1. OUR PRODUCTS
We sell food supplements, including creatine-based supplement products.
Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Information on our website is provided for general wellness and product information only.
You should use our products as directed on the product label. Do not exceed the recommended daily serving. Food supplements should not be used as a substitute for a varied and balanced diet and healthy lifestyle.
If you are pregnant, breastfeeding, taking medication, under medical supervision, or unsure whether a supplement is suitable for you, you should speak to a qualified healthcare professional before use.
Keep products out of reach of children.
2. PRODUCT INFORMATION
We try to make sure product descriptions, ingredients, nutrition information, prices and images are accurate and up to date.
Product colours, packaging and appearance may vary slightly from images shown on our website.
We may update product information, packaging or availability from time to time. If we identify an error in a product listing, price or promotion, we may correct it and contact you if it affects an order you have placed.
3. ORDERS
When you place an order, you are making an offer to buy the product.
Your order is accepted when we send you an order confirmation email. We may refuse or cancel an order if there is an issue with payment, stock, pricing, suspected fraud, or an error on the website.
If we cancel an order after payment has been taken, we will refund you.
4. PRICES AND PAYMENT
Prices are shown in pounds sterling.
Delivery charges, if applicable, will be shown before checkout.
We may change prices, offers and promotions at any time, but this will not affect orders we have already accepted.
Payment must be made at checkout using the payment methods shown on our website.
5. DELIVERY
We will deliver to the address you provide at checkout.
Delivery times are estimates and may vary due to courier delays or circumstances outside our control.
Risk in the products passes to you when the products are delivered to you or to someone you have nominated to receive them.
If your order has not arrived, or arrives damaged, contact us at contact@weareposie.store.
6. CANCELLATIONS, RETURNS AND REFUNDS
Your cancellation and refund rights are explained in our Refund Policy.
For online purchases, you normally have the right to cancel your order within 14 days of receiving it.
For hygiene and safety reasons, we cannot accept returns of sealed supplement products if they have been opened, unsealed or tampered with, unless the product is faulty, damaged or not as described.
To request a return or refund, contact us at contact@weareposie.store with your order number.
This does not affect your statutory rights.
7. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your product is faulty, damaged, incorrect or not as described, contact us as soon as possible at contact@weareposie.store.
We may ask for photos or further information so we can resolve the issue.
Where required by law, we will offer a refund, replacement or other appropriate remedy.
8. WEBSITE USE
You must not misuse our website, attempt to interfere with its security, upload malicious code, scrape content without permission, or use the website for unlawful purposes.
We may suspend or restrict access to our website if we reasonably believe it is being misused.
9. INTELLECTUAL PROPERTY
All website content, branding, product images, text, graphics, logos and designs belong to POSIE or are used with permission.
You may not copy, reproduce, distribute or use our content for commercial purposes without our written permission.
10. THIRD-PARTY SERVICES
Our website may use third-party services, including Shopify and payment providers, to process orders and operate the store.
We are not responsible for third-party websites that we do not control.
11. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your information.
12. LIABILITY
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
We are not responsible for losses that were not foreseeable, or for business losses where products are purchased for personal consumer use.
13. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version published on our website at the time you place your order will apply to that order.
14. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you live in another part of the United Kingdom, you may also have rights to bring a claim in your local courts.